Refund Policy

Overview

At Baby Dance Generator, we want you to be completely satisfied with your purchase. This refund policy outlines when and how you can request a refund for credits purchased on our platform.

Response Time

We respond to all refund requests within 3 business days. Our support team is committed to resolving your concerns promptly.

Eligible Refunds

You may be eligible for a refund in the following situations:

Technical Issues

• Failed Delivery: If our system fails to generate your video due to a technical error on our end
• System Errors: If you experience repeated system failures that prevent you from using purchased credits
• Service Unavailability: Extended service outages that prevent access to your purchased credits

Billing Issues

• Duplicate Charges: If you were charged more than once for the same purchase
• Incorrect Amount: If you were charged an amount different from the displayed price
• Unauthorized Charges: If a charge was made without your authorization

Non-Refundable Situations

The following situations are generally not eligible for refunds:

• Consumed Credits: Credits that have already been used to generate videos cannot be refunded, as computational resources have been consumed
• Dissatisfaction with AI Output: Due to the nature of AI generation, results may vary; we cannot guarantee specific artistic outcomes
• Change of Mind: After credits have been purchased and delivered to your account
• Policy Violations: Accounts terminated due to violation of our Terms of Service or Child Safety Policy

How to Request a Refund

To request a refund, please contact us at:

Email: support@babydancegenerator.com

Please include the following information in your request:

1. Your account email address
2. Date of purchase
3. Order/transaction ID (if available)
4. Reason for refund request
5. Any relevant screenshots or error messages

Processing Time

Once your refund is approved:

• Credit Card/Debit Card: 5-10 business days to appear on your statement
• The refund will be processed by Creem (our payment processor) and may appear as "CREEM.IO*" on your statement

Partial Refunds

In some cases, we may offer partial refunds:

• If you have used some but not all of your purchased credits
• If only part of your order was affected by a technical issue

Contact Us

If you have any questions about our refund policy, please don't hesitate to contact us:

Email: support@babydancegenerator.com Website: https://babydancegenerator.com

We value your business and will work with you to resolve any issues to your satisfaction.